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WARNING: Email Scam Affecting Arvig.net Users

November 06, 2017
                                                                                                    
November 3, 2017
WARNING: Email Scam Affecting Arvig.net Users
 
Arvig has received reports of an email scam affecting customers who use an arvig.net email address. This email is NOT from Arvig and should be deleted.

Reports indicate that the email arrived around 8:21 p.m., on Thursday, November 2. It appears to come from Emailsupport at idcash@q.com. The email states that something unusual was detected about a recent sign-in to the customer’s account (see image “Email Scam_Email Copy_Image 1”). The link in the email then redirects to a fraudulent webpage that looks identical to Arvig’s Webmail login page; however, the URL is not Arvig’s (see image “Email Scam_Webpage URL_Image 2”).
 
EmailScam_EmailCopy_Image_1
(Email Scam_Email Copy_Image 1 - click on the image for a larger view)

Email Scam_Webpage URL_Image 2

(Email Scam_Webpage URL_Image 2 - click on the image for a larger view)
 
After prompting customers to sign in using their email address and password, it asks for additional personal information, including financial information (credit card, bank account number, social security number, etc.). Please note: Arvig would never ask customers for sensitive personal information, such as financial information or social security numbers, via email.

Arvig’s Tech Support team discovered that the sender’s email address comes from a legitimate domain, which is why it made it past email filters. The team is working diligently to resolve the issue and prevent it from happening again in the future. 

Arvig is advising any customers who entered their email address and password to immediately go to Arvig.net/internet to change their password. Arvig can also assist customers over the phone. Please call 877.290.0560 if you need help or have questions.

 
Contact:
Rachel Laudenbach, Marketing
rachel.laudenbach@arvig.com, (218) 346-8653
Chamber Partners: